Say "Hello" to Outsourcing that Outperforms
FTO is a fast-growing global outsourcing company that helps leading companies get more done with:
120% fewer errors and 20% higher productivity than the industry average.
A clear point of contact with lighting-fast response times.
Secure, compliant facilities with guaranteed data protection.
Our promise to our clients:
FTO delivers outsourcing services that go above and beyond. We consistently outperform on quality and error rates.
This is accomplished through stellar internal culture, boasting the lowest turnover rate in the outsourcing industry (1.9% compared to 12% industry average). More consistency equates to more experienced agents, less time spent in ramping up new agents, and better results. On average, we boast 120% fewer errors and 20% higher productivity than the industry average.
Our promise to our agents:
We firmly believe that the recipe to our success in superior results for our clients comes from valuing our agents - ensuring their safety and improving their economic welfare.
FTO was founded as a double bottom line company. It is our mission to create real value for businesses while reducing poverty and economic insecurity by creating sustainable middle-class employment for our agents around the world.
How we work
We deliver superior outsourcing services - and results - through a 4-step process to connect, build, fortify, and nurture your work.
Connect
Understanding your unique challenges and processes to match you with the right FTO team.
Build
Creating team structure, materials, agent training, and scorecard measurements for success in operations.
Fortify
Symbiotic learning to ensure quality and consistency in all of the work we do.
Nurture
Communicating to foster trust, strengthen relationships, and deliver results you can be proud of.
Our Global Network of FTO Centers
FTO is headquartered in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana. In the Philippines, there are four centers with more than a hundred employees in each site.
McAllen, Texas
Guadalajara, Mexico
Accra, Ghana
Iloilo, Philippines
Davao, Philippines
Our Offices
FTO is headquartered in Philadelphia with offices and contact centers around the world.
United States
Mexico
Africa
Philippines
Recognized again and again
For delivering simpler, faster, and more secure customer support that elevates the customer experience and strengthens satisfaction.
Book a time to talk
See if FTO is the right fit to help your organization get more things done - with fewer error, greater productivity and dedicated agents offering top notch consistency and communication.