Insights from outsourcing experts.
FTO is a fast-growing outsourcing company. Our experts talk through how FTO consistently outperforms industry benchmarks on productivity and error rates—all while doing the right thing.
Recent Blog Post
Training and Knowledge Transfer: The Foundation of Outsourced Sales Success
Outsourcing your sales or customer support can be a smart, strategic move. It can unlock scalability, cost savings, and around-the-clock service. But there’s one critical piece that can’t be overlooked — knowledge transfer.
Our First CEO Masterclass – Unlocking the Power of Outsourcing
We kicked off our first-ever CEO Masterclass, and what an incredible session it was! Speakers included Mike Dershowitz, CEO and David DiStefano, VP of Fair Trade Outsourcing, explored the fundamentals of outsourcing—why it’s essential, when to start, and how it can transform business operations.
Customer Trust and Relationship Building in an Outsourced Model
Outsourcing customer service or sales can be a game-changer for operational efficiency, but it comes with a unique challenge: maintaining the human connection your brand has built with its audience.
Scaling Your Business with the Right Outsourcing Partner
Outsourcing fuels business growth—when scalability is built into the plan.
Why Ethical Outsourcing—Not Just AI—Is the Smartest Business Decision
As a business owner, your time is one of your most valuable assets. While artificial intelligence and automation can streamline many tasks, there are certain areas where human expertise is irreplaceable.
Building a Strong BPO Partnership: Ensuring Success and Flexibility
A strong outsourcing partnership creates long-term success.