Insights from outsourcing experts.
FTO is a fast-growing outsourcing company. Our experts talk through how FTO consistently outperforms industry benchmarks on productivity and error rates—all while doing the right thing.
Recent Blog Post
The Hidden Challenges of Outsourcing (And How to Overcome Them)
Outsourcing can be a game-changer. Done right, it unlocks cost savings, operational efficiency, and access to top-tier global talent. But let’s be honest—it’s not always smooth sailing.
Training and Knowledge Transfer: The Foundation of Outsourced Sales Success
Outsourcing your sales or customer support can be a smart, strategic move. It can unlock scalability, cost savings, and around-the-clock service. But there’s one critical piece that can’t be overlooked — knowledge transfer.
CEO Masterclass 2 Recap: What the Outsourcing Process Actually Looks Like
In the second installment of our CEO Masterclass series, we brought together real-world insights from both sides of the outsourcing relationship. CEO Mike Dershowitz and Delivery Director Aldo Garcilita, joined forces to pull back the curtain on how outsourcing works—and how to make it successful from day one.
Customer Trust and Relationship Building in an Outsourced Model
Outsourcing customer service or sales can be a game-changer for operational efficiency, but it comes with a unique challenge: maintaining the human connection your brand has built with its audience.
Managing Multi-Channel Support: Why It Matters and How to Get It Right
In today’s always-on world, customers don’t just reach out to businesses one way—they expect to connect through whatever channel is most convenient for them in the moment. That might be a phone call on Monday, a live chat on Wednesday, and a social post on Friday.
Why Ethical Outsourcing—Not Just AI—Is the Smartest Business Decision
As a business owner, your time is one of your most valuable assets. While artificial intelligence and automation can streamline many tasks, there are certain areas where human expertise is irreplaceable.