Insights from outsourcing experts.
FTO is a fast-growing outsourcing company. Our experts talk through how FTO consistently outperforms industry benchmarks on productivity and error rates—all while doing the right thing.
Recent Blog Post
Maximizing Cost Savings in Outsourcing: Avoiding Hidden Expenses
Outsourcing is a smart strategy for cost savings and efficiency—when done right.
Aligning Outsourced Teams with Your Brand and Culture
When you outsource sales or service functions, success hinges on more than efficiency or cost savings—it depends on whether the outsourced team truly embodies your company’s culture and values. Without this alignment, your brand voice and customer experience can suffer.
Quality Control and Consistency in BPO: How to Keep Service Levels High
Maintaining quality control when outsourcing can be a challenge. Unlike your in-house team, external agents might not share the same dedication to your company’s success.
How to Maintain Quality and Performance in Outsourced Sales and Service
Outsourcing your sales and service operations to a Business Process Outsourcing (BPO) company can be a game-changer.
Bridging Communication and Coordination Barriers in Outsourcing
Outsourcing opens doors to global talent, but working with teams across time zones, languages, and cultures can present communication and coordination challenges. With the right strategies, these barriers are easily overcome.
How Outsourcing Speeds Up Tech Product Development—While Saving You Money (Why Outsourcing is Key for Tech Companies)
In the fast-paced world of tech, speed is everything. Getting your product to market ahead of the competition can make or break its success. But moving fast without sacrificing quality? That’s the real challenge.