This session covered what many businesses are asking: What does the outsourcing process really look like in practice? 

Setting the Strategy with CEO Mike Dershowitz 

Mike kicked off the session by helping attendees reframe how they think about outsourcing—not as a cost-cutting tactic, but as a tool for better business design. He encouraged leaders to look at their internal systems and ask: 

• What workflows are underperforming? 

• Where are my high-skill people doing low-skill work? 

• What’s not core to my business, and could be done more efficiently elsewhere? 

Mike emphasized that outsourcing isn’t about removing jobs—it’s about relieving pressure from overworked teams and allowing internal staff to focus on high-impact work. 

Operational Alignment: Where It All Starts 

Aldo then walked through how FTO ensures operational alignment before launching any program. This means understanding the client’s goals, internal challenges, and service expectations from the ground up. At FTO, outsourcing is custom-designed to act as a seamless extension of your business. 

Delivering Results Across Time Zones 

From scorecards and SLAs to client collaboration tools, Aldo explained the mechanisms we use to deliver consistent, measurable results. He outlined how our operations team works across time zones while staying aligned with clients’ strategic goals. 

Scaling with Structure and Speed 

Mike and Aldo both shared how outsourcing can be scaled responsibly—without losing quality or control. That includes designing fast-track onboarding, performance glide paths, and job-specific training programs that cut the learning curve while ensuring KPI success. 

Real-World Success 

They closed with real examples of how outsourcing can transform a business’s workflow and outcomes, from freeing up senior staff to smoothing out seasonal hiring spikes. 

Missed the session?  Watch the full Masterclass on YouTube for a front-row view of how outsourcing is implemented from both a strategic and operational lens.